Water Unfit for Consumption
Our water has no preservatives or additives. hence, is key to keeping the water fresh and fit to be consumed.
Refund is initiated once we receive a complaint along with the batch details photograph i.e. the date printed on the pouch, package, bottle by call or email. Our policy lasts for 24 hours; if it goes beyond 24 hours since your purchase, unfortunately we can’t provide you a refund.
Exchanges (if applicable)
We only replace/ refund items if they are damaged at the time of delivery.
Post Discontinuation
If you have discontinued your water supply/ relocated/ your area which does not come under service area then your refund will be processed, and a credit will automatically be applied to your bank account within 10 business days. You will have to raise a refund request over call or email at customercare@dailyezdoorstep.com, sharing your bank details for the same.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@dailyezdoorstep.com.
Erroneous Delivery
A delivery will be considered erroneous at our end if you have intimated us in advance and you receive a delivery despite this, you are eligible for a reverse pickup. You will have to inform us within 2 hrs of delivery to arrange for a reverse pickup of the product.
Refusing delivery without prior information does not qualify for refund.
The following are the only admissible ways of prior intimation:
Call our customer care department before 4:00 PM
Update necessary information in your account on the APP before 4:55 PM
Please note, informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.
Product Damage/ Leakage
If any product is found to be damaged or has a leakage issue, kindly send a product image depicting the issue to our support number. Once we receive the photo, our company will take full responsibility, and we will either initiate a refund for the affected product or promptly replace it with a new one